Domain Name Change FAQ

Q: I have multiple domain names pointing to one site, how does this affect my changes?

A: You will need to change the ‘CNAME’ and ‘A’ Record for your primary domain name only. For your other domain name(s), they should be forwarding to your primary using URL forwarding (e.g. forward www.emeraldpublications.com to www.emeraldconnect.com). If you have multiple websites, please refer to the next question.

Q: I have multiple websites, how does this affect my changes?

A: You will need to change the ‘CNAME’ and ‘A’ Record for EACH of your primary domain names only
If you have multiple domain names pointing to one site, refer to the previous question.

Q: I know where my domain name is registered, can I get help making this change?

A: You should try contacting the company where your domain is registered and ask them for assistance with making the change. Let them know you need to change the CNAME and A Record. Customer Service Numbers for popular companies are provided as a courtesy below.

Q: I was not able to get help by calling the customer service number or I would like to make the DNS changes myself, are there instructions available?

A: Yes, as a courtesy we have provided instructions below for making CNAME and IP changes at some popular domain registration companies. We cannot guarantee these guides are perfectly accurate as the companies may have changed their system. The best option would be to contact the company for assistance.

Q: How Can I contact Emerald if I have additional questions?

A: You can reach our tech support department at (800) 233-2834, Option 1.